If your vehicle was damaged from a hail storm, you are required to contact SGI first if you want to make an insurance claim.  Once you have received your claim number then contact us so we can schedule you in!

First of all, are you okay?

Second: you need to make an insurance claim through SGI.

Read more about how smooth the process is with Parr on our Had An Accident page!

A few options/circumstances can arise here:

1. If your vehicle is unsafe or unable to be driven, it will be towed through the insurance claims department and then brought to your shop of choice.  Please phone us and let us know your vehicle is coming here so we can get a file started for you and book you into our “tow” lane.
2. Has SGI sent an assignment to us yet?  Did you tell them you’d like Parr to write your estimate?
3. If your claim is not eligible for dispatch to a shop, SGI may need to write your estimate.
4. If you have your estimate already, we can download it from the SGI website and start the repair process.

Even though this might seem a bit complicated, we do it every day and are happy to navigate you through this process!

While we do not own courtesy vehicles of our own, we partner with Enterprise to provide you with great rates and service for cars, trucks, and SUV’s if your rental is not covered by insurance.

We will also book and manage your SGI pay rental with Enterprise. Ask us about it and we would be happy to help you through that process.

We have Enterprise “on location” for your convenience.

Did you know you can add “loss of use” to your package policy for a reasonable amount of money? Make sure and ask your insurance broker about it when you are renewing your package policy!

If you do not require a rental, we can certainly shuttle you where you need to go!

We have chosen to specialize in collision repair, hail repair, animal hits, vandalism, etc. in order to best fit our customer’s needs. By all means, we would be glad to take a peek and give you some advice on the best way to proceed with your vehicle’s concerns. We often refer certain jobs to other partners in our industry that can best fit your requirements. We always want you to spend your hard earned dollars wisely.

With respect to rust repair, once it’s there, even fixed, it will never truly go away. Best way to get that rust to leave? Replace the entire panel! We would be happy to do an estimate for us to handle that for you.

Betterment, also known as depreciation, is a charge some insurance companies pass onto their customers for wearable parts. For example, if your tire is damaged in a collision, you are entitled to a new tire to replace the damaged one but if your tire is partially worn out, the insurance company will only pay for the “new” portion of the tire and expect the owner to pay the difference. Betterment can be charged on tires, suspension, wearable parts, even previously damaged body panels that require fixing under the insurance claim.

PDR or Paintless Dent Repair is a unique way of repairing some hail damage or minor “soft” dents that have not cracked the paint. We have an in house expert that can perform wonders with PDR!

As much as we’d love to, we’ve chosen to specialize in collision repair only. We sublet (send out) all of our mechanical work, including wheel alignments to a select shop(s) that we highly trust with both our own vehicles and our customers’ vehicles.

We require a copy of your package policy which helps us to determine your deductible, Loss of Use (LOU) and if you have replacement cost insurance.

Hey, we get it.  Life is darn busy!  We will do our best to be flexible and accommodate and an after hours pick up or drop off.  Let us know and we’d be pleased to assist.  Are you going to be away?  We may even be able to deliver your vehicle!

Good Question.  Post COVID supply chain issues, larger repairs with newer technology on vehicles extends repair time, less shops accredited to safely and properly repair your ride.  Good work takes time.

Tow Lane: Vehicles that are removed from an accident scene by a tow truck and cannot safely be driven are like the a patient at the triage desk in a hospital – it’s an emergency and we need to deal with it asap!  But there’s line ups in the emergency room too.

Priority Drive: A vehicle that can be limped along but really might be better off not driven are ones that we add to our priority drive list.  Those are jobs that we order parts in asap and squeeze into our regularly scheduled repair list.  Think broken glass, damaged crash beams in doors, can’t open a door, etc.